Thank you for shopping at www.ssreliefanimals.com! To ensure that you are satisfied with our products and services, we have established the following refund terms:

Refund Application
If you are not satisfied with the silicone squishy animal toys you purchased, you can apply for a refund within 14 days of receiving the product. Please ensure that the product is unused and in its original packaging.

Refund Process

Please submit a refund application through our customer service email or online customer service, and provide the order number, purchase date and refund reason.
Once we receive your application, we will review it within 2 working days and confirm the refund information with you.
Return Shipping

Once the refund application is approved, please return the product to our designated address. The return shipping cost is borne by the customer, and it is recommended to use a trackable mail method to ensure the safe arrival of the return.
If the return is caused by our fault (such as sending the wrong product, product damage, etc.), the shipping cost will be borne by us.
Refund Processing

Once we receive the returned product and confirm that its status meets the refund terms, we will refund the amount to your original payment account within 2 working days.
Please note that the specific refund arrival time may vary depending on the payment method.
Special circumstances

For special promotional items or customized items, the refund policy may be different. Please read the relevant instructions carefully before purchasing.
If you have any questions about the refund terms, please feel free to contact us. Thank you for your understanding and support, we look forward to providing you with better service!